Before submitting a support ticket on this subject please check the following:

1. Are you able to access other internet websites on the internet?

2. If you nameservers have been recently changed, then it can take 24-72hour for the DNS propogation to be completed.

3. Does our off-network support page show any problems (please also check for any email announcements relating to your account)?

4. Check your domain on Alertra's spotcheck to see if it reports problems.

If our status and Alertra's spotcheck show no problems the issue is likely to be ISP related or local to your internet connection and/or settings.

If you are unaware of any announcements about the problem please open a support ticket throught the members section and we will look into it.

The following URL's can be accessed using your browser to enter your control panels (replace 'yourdomain.com' with your actual domain name):

Normal connection: http://yourdomain.com:2082 or http://yourdomain.com/cpanel
Secure SSL connection: https://yourdomain.com:2083 or https://yourdomain.com/cpanel

Enter your username and password when the login prompt appears.

If you have only recently opened your account and DNS propogation has not been completed, you can access the cPanel you would use the following URL:
http://83.223.116.145:2082

If you have forgotten your account details and no longer have your welcome email please got to the Contact Us section and submit the form to billing or email billing@rightmark.net.

Please use the email address use for your account and be prepared to answer a few security questions to confirm your identity.

Once this has been done, a new welcome email will be sent to the email address we have on file for your account containing your account details.

The path to your web directory is: /home/username/public_html

Replace the word 'username' with the actual username for your account which can be found in your welcome email.

Other useful paths are as follows:

Sendmail: /usr/sbin/sendmail
Cgi-bin: /home/username/public_html/cgi-bin
Perl: /usr/bin/perl
PHP Binary: /usr/bin/php

To use SSL encryption on your website you will need two things:

1. SSL certificate

Before you can purchase the certificate from your chosen vendor you will need a CSR (certificate signing request) which we must do for you. This can be provided for you after you have provided us with the following details in a support ticket:

Email address
host/domain to make SSL certificate for (note that domain.com is different from www.domain.com)
country (note that United Kingdom should be GB and NOT UK)
state
city
company name
company division
SSL password

After you have been provided with the CSR by us you can use this to purchase the certificate. When you have done this provide the certificate details to us in a support ticket and we'll install the certificate. SSL certificate installation if provided free of charge but the process may incur a fee if a dedicated IP address is required (see below).

2. A dedicated IP address

To install an SSL certificate on an account the domain may require it's own dedicated IP address which will incur additional fees (see website).

The dedicated IP address will be allocated and setup by us when the SSL certificate is installed. After the installation your SSL certificate will be setup and you will be able to access it via a secure URL (https://www.domain.com).

Please note that we will not install 30 day certificates, self signed certificates or certificates from an unrecognised vendor (eg CACert).